Terms of Trade
All prices quoted on Vertical Garden website are in New Zealand dollars and include GST.
Every effort is made to ensure you receive a high quality product. All of our products are checked and securely packaged before dispatch and leave our premises in perfect condition. If you receive your goods and they are damaged or you are unhappy with the condition of the product, please contact us immediately. We will endeavour to replace the product/s.
If the product was damaged in transit please retain the product and the packaging, as the courier may need to see this as part of the claims process that Vertical Garden will initiate. Please do not post damaged products back to Vertical Garden.
We will replace your item at no extra cost or refund your money, whichever you prefer.
Please note this money back guarantee only applies to products bought directly from Vertical Garden by internet, email or telephone order.
If you wish to cancel your order before it has been despatched please do so by emailing or phoning us on 09 828 6876. There is no administration charge, you will be refunded the cost of your product and the freight cost.
We only freight within New Zealand. In most situations, orders are delivered by courier. If you live in a rural delivery area we normally send via standard post, as this is cheaper.
Couriered orders will normally arrive the next working day, after we see your payment in our account. Freight Costs:
Greater Auckland - $5
North Island - $9
South Island - $10
Orders and Payment
You can place your order on-line any time of the day or night using our secure site. Simply select the items you wish to purchase and follow the online instructions on how to complete the order form, making sure you've completed all the necessary details and submit it online.
We recommend you pay via internet banking or direct deposit into our bank account or accept credit card transactions online using the Direct Payment System (DPS) on our website.
For direct deposit and internet banking our bank account is:
02 0152 0304978 000
3. Receipt of your order will be confirmed automatically. Your order will be shipped with 24 hours of payment reaching our bank account. A copy of the invoice will be enclosed with your order for your records.
We endeavour to keep our on-line shopping site as up to date as possible. However we sometimes cannot accurately forecast customer demand. If your order contains an item that is out of stock, you will only be charged for product supplied. An indication of product availability will be advised on your invoice.